Public Safety Telecommunications

Support and Relief for Emergency Communications Services

Proven
Scalable
Canada-Wide

A Public Safety Answering Point (PSAP) that answers 911 calls, provides dispatch support, and other support services.

Our Public Safety Telecommunications line of business includes full support of a wide area Public Safety Answering Point (PSAP) that answers 911 calls, provides dispatch support services, and other programs support services through three focuses: Emergency Communications, Client Services, and Technical Services. We also provide essential support for the PSAP through our help desk services that provide relief of non-emergent duties during peak business hours.

For an introductory conversation.

Areas of Focus for Public Safety Telecommunications:

Emergency Communications

Emergency 911 call taking:

Call takers determine the location of the emergency and resources required. The call is transferred to the required downstream dispatch agency (police, fire or EMS) for the required geographical jurisdiction.

Emergency Fire call taking and dispatch services:

Caller interrogation of both emergent and non-emergent calls for service, using nationally accredited caller interrogation line of questioning, to help ensure scene safety for the callers and responders.
Dispatching of Fire and Rescue Departments, to include Personnel Accountability Reports and safety status checks.
Action resource requests for on-scene command.

Emergency and routine Police call taking and dispatch services:

Caller interrogation of both emergent and non-emergent calls for service.
Dispatching of officers to calls for service, including safety status checks.
Action resource requests for officers in the field.
Database queries across multiple systems.

Dispatch, call taking and status monitoring services for a number of Public Safety Organizations, including routine and high-risk incidents:

Caller interrogation.
Dispatching of Officers to calls for service, both emergent and non-emergent.
Status tracking of Officers.
Action resource requests for Officers in the field.
Database queries across multiple systems.

Client Services

Manage and maintain an accurate fire department contact information database, and a dispatching information database for public safety ministries and other agencies.
Provide first level support, through phone calls.
Provide tiered troubleshooting services, including information gathering for more complex issues, and escalation when required.
Use Computer Aided Dispatch (CAD) system to support emergency communications centre functions.
Provide support to an ever-growing list of programs, including global positioning systems, records management systems, radio systems, and computer aided monitoring systems (such as surveillance systems).

Technical Services

Composed of three disciplines: Geographic Information Systems (GIS), Infrastructure, and Applications.
Maintain GIS and the address database of the CAD system.
Produce high-quality maps to support operations.
Assist in the organization and maintenance of the GPS technologies, ensuring current spatial data is applied.
Assist in field operations when required.
Provide technical support for major initiatives, programs, and services.

How It Works

CanOps works with your organization to determine your needs and the right mix of services and corresponding budget. Based on this determination, we create a service agreement outlining the types of services required, the associated hours to complete those services, and the associated costs for the services.

The pricing model for Public Safety Telecommunications will depend on the types of services an organization wants to contract, as well as the associated hours related to those services. This can range from a set number of hours per week for basic services, to full time monthly hours.

Because we are a non-profit organization committed to public safety, your organization will receive the best rates we can offer.

For an introductory conversation.