Connecting and Assisting Canadian Public Safety Organizations
Connecting and Assisting Canadian Public Safety Organizations
Business Lines
Scalable emergency telecommunications and dispatch solutions tailored for Canada’s public safety sector.
CanOps delivers cutting-edge, scalable emergency telecommunications and dispatch solutions tailored for Canada’s public safety sector. We operate and support Public Safety Answering Points (PSAPs) that handle 9-1-1 calls, provide emergency and routine dispatch, and facilitate voice, data, and monitoring systems.
Business Lines
Scalable emergency telecommunications and dispatch solutions tailored for Canada’s public safety sector.
CanOps delivers cutting-edge, scalable emergency telecommunications and dispatch solutions tailored for Canada’s public safety sector. We operate and support Public Safety Answering Points (PSAPs) that handle 9-1-1 calls, provide emergency and routine dispatch, and facilitate voice, data, and monitoring systems.
Our experienced team ensures you have the technical infrastructure, staffing, and operational protocols needed to deliver seamless, reliable communication — saving lives and protecting communities.
As the landscape of emergency communication evolves, CanOps is at the forefront helping agencies transition to Next Generation 9-1-1.
We offer end-to-end support — assessing current systems, planning migrations, integrating new technologies, ensuring compliance, and training personnel.
Our goal is to make your NG9-1-1 implementation both effective and future-proof, enhancing location accuracy, interoperability, and response speed.
The way Canadians communicate has evolved—yet traditional 9-1-1 systems have not kept pace. Next Generation 9-1-1 (NG911) modernizes emergency communications with a digital, IP-based platform that supports voice, text, images, and video, improving speed, accuracy, and situational awareness.
All Canadian Public Safety Answering Points (PSAPs) must transition to NG911 by March 31, 2027, as mandated by the CRTC. After this date, legacy networks will be decommissioned—making the transition essential to maintain uninterrupted 9-1-1 service nationwide.
CanOps provides strategic, hands-on expertise to guide PSAPs through every phase of the NG911 transition—from readiness assessments and planning, to implementation, training, and ongoing support.
Every PSAP is unique. CanOps offers customized, on-site or remote assistance based on your specific operational needs—whether you’re preparing to plan or managing post-cutover operations.
As a non-profit, CanOps delivers vendor-neutral, unbiased guidance, focused solely on strengthening public safety—not selling products.
CanOps has supported multiple large-scale transition and consolidation projects, including management of a provincial Primary PSAP now fully operating on the NG911 ESInet.
Our team combines technical and operational experience, having led numerous NG911 implementations across Canada.
We provide:
We’re dedicated to helping PSAPs achieve a smooth, supported, and future-ready NG911 transition—always guided by what’s best for your citizens, responders, and communities.
Contact Us – NG9-1-1 Support
Email: info@canops.org
