Connecting and Assisting Canadian Public Safety Organizations
Connecting and Assisting Canadian Public Safety Organizations
The only fully integrated, national, non-profit organization dedicated to advancing public safety across Canada. Customized products and services for public safety, guided by experts in public safety.
CanOps is Canada’s only national, non-profit organization focused entirely on public safety.
We work with governments, emergency services, public safety agencies, and communities to deliver practical solutions that improve emergency response, strengthen operations, and support safer communities.
Through expert advice, operational services, technology solutions, training, and national collaboration, we help public safety organizations solve complex challenges and prepare for the future.
Keeping Canadians safe through innovation, collaboration, and operational excellence.
About Us
Who We Are
A Trusted Partner in Public Safety
CanOps is a non-profit organization dedicated to improving public safety across Canada.
We bring together experienced professionals from emergency communications, fire services, emergency management, technology, public safety operations, and government.
Our goal is simple: provide the knowledge, services, and support organizations need to protect people, communities, and critical services.
What We Do
Public Safety Solutions That Make a Difference
CanOps helps organizations strengthen operations, improve service delivery, and prepare for future challenges through:
Our work supports organizations of all sizes, from local agencies to national initiatives.
secretariat
services
CanOps provides secretariat services that support boards, committees, and executive teams through effective organization, documentation, and communication. This includes meeting coordination, record management, and technical support to ensure smooth and efficient operations.
public safety
telecommunications
CanOps provides emergency communications support and relief for public safety agencies, ensuring reliable call-taking, dispatch, and technical operations.
Our Services
CanOps delivers reliable, scalable emergency telecommunications and dispatch services, supporting PSAPs with the technology, staffing, and operational expertise required to provide seamless 9-1-1 and public safety communications across Canada.
CanOps designs and delivers impactful public safety education campaigns and training programs that increase awareness, strengthen prevention efforts, and equip professionals and communities with actionable knowledge.
CanOps delivers secure, customizable data management solutions that transform critical public safety information into actionable insights, supporting smarter decision-making and stronger emergency response.
CanOps provides stable, ongoing support to public safety organizations, ensuring continuity during leadership transitions and helping teams maintain momentum, capacity, and operational effectiveness.
CanOps provides end-to-end IT solutions tailored to public safety organizations, delivering secure, scalable infrastructure and expert support that evolves with operational needs.
CanOps leads national collaboration by connecting jurisdictions and organizations, facilitating shared standards, coordinated initiatives, and unified public safety responses across Canada.
Testimonials
Executive Director
Company Name: Alberta Fire Chiefs Association
The Alberta Fire Chiefs Association is pleased to provide the following testimonial regarding our recent collaboration with CanOps on our recent project, AFCA 2024 Data Ecosystem Evaluation.
From the outset, the CanOps team demonstrated a strong understanding of both the subject matter and the broader objectives of the initiative. Their ability to quickly grasp the complexities of fire service data and align their approach to our needs was evident throughout the engagement.
Working with a committee of twelve seasoned professionals brought a high level of expertise—as well as evolving perspectives and decisions as the project progressed. CanOps navigated this dynamic environment with professionalism and flexibility. They were highly adaptable to changes in direction, including revisions and refinements to key decisions, and consistently responded in a constructive and solutions-focused manner.
Their responsiveness and willingness to adjust to the realities of a collaborative, committee-driven process was greatly appreciated. Importantly, CanOps delivered the project on time and within budget, meeting all expectations set at the outset. Overall, CanOps was a pleasure to work with, and we value the partnership and the quality of work delivered.
Assistant Fire Commissioner
Company Name: Alberta Office of the Fire Commissioner
CanOps was an exceptional partner in supporting the Alberta Fire Chiefs Association’s fire services data modernization project. Their deep understanding of the fire service environment, combined with strong analytical expertise, helped translate complex data challenges into clear and practical solutions.
Their collaborative approach ensured meaningful engagement with municipal partners, technical staff, and government leadership, resulting in a scalable data framework aligned with operational and stakeholder needs. Beyond delivering high-quality outcomes, CanOps strengthened our internal capacity to manage data, assess risk, and support evidence-informed decision-making across Alberta’s public safety system.
Their professionalism, insight, and structured leadership were central to the project’s success, and we would welcome the opportunity to work with them again.
Deputy Chief, Operations & Emergency Communications
Company Name: Saskatoon Fire Department.
The Saskatoon Fire Department (SFD) contracted CanOps to assist with the selection and implementation of a new CAD and NG911 system, in accordance with CRTC requirements. CanOps conducted a thorough assessment of our previous Emergency Communications Centre and collaborated closely with our team to outline needs and supported the improvement process. They provided expert support throughout the CAD implementation, offering practical insights at every stage, and continued their involvement through to the NG911 rollout.
CanOps assisted with our compliance for all technical and training standards, and their on-site support during the system’s “go-live” was crucial to its successful launch. The SFD partnership with CanOps has been exceptional. Their professionalism, expertise, and valued commitment to excellence make them highly recommended partners for technology implementation projects.
CanOps stocks great Fire Prevention Week material in both English and French, and each time we have ordered, the entire process from start to finish is always extremely easy.
If a certain item is unavailable, Jeff will contact us immediately to advise, recommend another suitable product, or track the shipment of the material we are interested in, and will always make sure we are satisfied.
Collaboration
Connect with us to explore partnerships, support, or service opportunities.
